The dental team approach is the future of oral healthcare provision. Team members must have shared goals, understand their roles and responsibilities and must react to situations as a team. This book promotes the adoption of the team approach so important in modern oral healthcare provision.

174 pp; 43 illus;

ISBN: 978-1-85097-121-4; 9781850971214;

Contents
Chapter 1 Changing society: moving with the times
Chapter 2 Understanding and respect: caring for patients with special needs
Chapter 3 Patient interaction: engendering trust and confidence
Chapter 4 Handling patient complaints: negative to positive outcomes
Chapter 5 Making the working environment safe, Culture of the workplace
Chapter 6 The workplace
Chapter 7 Team roles and responsibilities
Chapter 8 Efficiency and effectiveness
Chapter 9 Stress avoidance
Chapter 10 Handling disputes
Chapter 11 Companies and commerce
Chapter 12 Working with company representatives
Chapter 13 What is professionalism?
Chapter 14 Confidentiality, consent and record keeping
Chapter 15 Observing regulations
Chapter 16 Keeping up to date