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Quality Matters: From Clinical Care to Customer Service

Author(s)/Editor(s): Rattan, Raj

Special! $ 20.00

Stock #: BL058


Categories: Practice Management, Multidisciplinary, QuintEssentials

© 2007


     

This unique book considers the concept of quality as it relates to the provision of dental care. For the author’s purposes, quality is defined in relation to the process of care, the service given, the people delivering the care, and the environment in which the care is provided. In each of these various facets of dental care, the author considers the process of measuring, assessing, improving, and monitoring quality and its impact on the way we work and live.

182 pp; 71 color illus;

ISBN: 978-1-85097-100-9; 9781850971009;





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