Author: Freeman, Ruth and Humphris, Gerry M.
Title: Communicating in Dental Practice: Stress-Free Dentistry and Improved Patient Care
This book focuses on major communication challenges in clinical practice—that is, communicating effectively with anxious, “difficult,” or dissatisfied patients; communicating and integrating preventive and oral health messages and education in primary dental care; and finding ways to improve patient care without adding to the stress of frontline clinical practice. Implementing the strategies devised by these international experts can dramatically improve the success of any dental practice.
ISBN: 1-85097-099-8
978-1-85097-099-6 , 9781850970996
116 pp; 24 illus
Contents
1. Introduction
2. Basic Communication Skills
3. Advanced Communication Skills
4. Communicating in Special Dental Situations
5. Understanding and Finding Solutions: The Dentally Anxious Patient
6. Understanding and Finding Solutions: The ‘Difficult’ and Dissatisfied Patient
7. Preventive Health Principles for Dental Practice
8. Integrating Oral Health Education into Primary Dental Care
9. Communication, Stress and Improved Patient Care
Foreword
Effective communicating is fundamental to success in clinical practice. Indeed, many tensions between patients and members of the dental team, in particular complaints, stem from failures in communications.
There is a great deal more to communicating in healthcare provision than simply applying interpersonal skills and techniques developed in everyday life. This important volume in the multifaceted Quintessentials series provides great insight into key communication skills and techniques of special relevance to the dental team. Following consideration of basic and advanced communication skills, with reference to special dental situations, the authors—international leaders in the field—focus in on major communication challenges in clinical practice, such as communicating effectively with anxious, “difficult” and dissatisfied patients, communicating and integrating preventive and oral health messages and education in primary dental care, and ways in which patient care can be improved without adding to the stress of frontline clinical practice.
This excellent addition to the unique Quintessential series is both a springboard and stimulus to communicating more effectively—a means to less stress, fewer complaints, improved clinical outcomes and patients who better understand their problems and appreciate their oral healthcare. It is not always what you do, but how you communicate it! The evening or two it will take to read this carefully crafted book will be time well spent.
Nairn Wilson
Editor-in-Chief
© 2006
Reviews
“The book is easy to read and through the 9 chapters will cover basic and advanced communication skills with chapters on treating the dentally anxious and on preventing complaints, ending with a list of those things which stress us the most and ways of removing tensions within your working life.”
The GDP August 2008
